FREE SHIPPING POLICY
Free ground shipping is valid on orders of $100 or more shipped to a single U.S. address, after promotions and discounts are applied. Taxes and shipping do not qualify toward the minimum purchase requirement. Offer is valid for shipments in the contiguous 48 United States only. HI, AK, PR, US Territories, International and Canadian orders are generally excluded from this offer. Limited-time offer valid from 12:01 a.m. Central Standard Time (CST) on 1/01/2023 through 11:59 p.m. Pacific Daylight Time (PDT) on 12/30/2024 or while supplies last. Orders submitted after the promotion period ends do not qualify. 2-10-day delivery based on business days and item availability. Weather, natural disasters and other uncontrollable events can interrupt freight carrier’s transportation flow with little warning. Offer not valid on Rush, Next Business Day, or Saturday delivery orders. Coupon has no cash value and may not be redeemed for cash.
This offer does not apply to items marked with additional flat rate shipping charge, such as select Tops, Large items, Body pieces, etc…
NEV Accessories offers free Economy Shipping on most non oversized orders that total over $99.99 within the lower 48 states. Economy Shipping typically takes 2-10 business days to reach customers. Some Oversized items have a required oversize charge.
All Free Shipping offers ONLY apply to the lower 48 states. In some cases we will extend the offer to Alaska, Hawaii and Canada but this is on a case by case basis and applies to call in orders only. We cannot offer free shipping to international orders.
FREE SHIPPING MATCH POLICY
So you found the product and/or products that you want at NEV Accessories but found that someone else offers free shipping on that particular product and we don’t. Simple….give us a call or shoot us an email, we will do our best to match the offer.
GENERAL SHIPPING & DELIVERY POLICY
We do everything in our power to get your order processed and shipped in the shortest time frame possible. Most orders will ship out either same day or within 1-2 business days, some exceptions may include back ordered items or items that still need to be produced. Please allow three (3) to ten (10) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. If you would like to check inventory or estimated ship date please contact us via phone or e-mail.
DOMESTIC SHIPPING OPTIONS (Internet orders ship via the cheapest methods. If you would like expedited shipping the following can be quoted over the phone.)
- Economy Shipping – This is the slowest method of shipping and often takes 6-10 business days for delivery. We reserve the right to automatically upgrade this shipping option to Ground if we see fit.
- Ground – This is our preferred method of shipping. The cutoff for Ground is 1:00pm PST in most cases. A tracking number will be available immediately upon shipping.
- Next Day Air – Next day air transport. The cut off for next day air is 1:00pm PST in most cases. Also, it is not available for all parts. If we cannot ship it Next Day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available immediately upon shipping.
- 2 Day Air – 2 day shipping via air transport. The cutoff for 2 Day Air is 1:00pm PST in most cases. A tracking number will be available usually within 1 day of shipping.
- 3 Day Air– This shipping option will guarantee delivery 3 business days after it is picked up. The cutoff for 3 Day is 1:00pm PST in most cases. A tracking number will be available immediately upon shipping.
We ship through FedEx and USPS on most orders considered non-truck freight. We will ship to the 50 U.S. states and International to select countries. For customers in Alaska, Hawaii and Canada please consider calling in your order so we can arrange suitable shipping.
INTERNATIONAL SHIPPING:
Due to the uniqueness of international shipping, a shipping quote MUST be requested on the CHECKOUT page. Please provide shipping details and then click ‘Request a quote’.
The Following is required for use to generate a shipping quote:
- Postal/Zip Code
- City
- Address 1
- Email Address
- Phone Number
We take this information and pre-ship your cart contents and run it though our shipping rate calculator. We will find you the best rate through this method. Shipping transit times vary. If you would like expedited shipping, please contact us via phone or email.
Additionally, shipping rates provided do not include customs duties, tax, or VAT charges. Such charges are mandated by the country of destination, and will vary depending on amount of items and or the monetary value of items ordered. NEV Accessories will not pay the duties/taxes and the customer will be responsible for return shipping cost when refusing to accept a shipment. Restocking fees are also applicable in certain situations All items shipped are declared in U.S. Dollars. Please contact your local customs office to verify if such charges will apply to your order.
POST OFFICE BOX (P.O. BOX) SHIP-TO ADDRESSES:
In most instances, we are unable to ship to a P.O. Box due to the size and weight of the shipment. We recommend and ask that you provide a physical ship-to address at checkout. In the event that you provide a P.O. Box in the ship-to, you may experience a delay in the processing of your order while we attempt to contact you for a physical address.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility. We will not cover the cost!
MIS-SHIPMENTS OR MISSING PARTS
Upon receiving your order, please inspect the package(s) as soon as possible to verify its contents are accurate and complete. We must be contacted within 10 days of you receiving the order if there is an issue and we will do everything we can to resolve the issue in a timely manner. Replacement parts will ship with Ground service. In the case of a mis-ship, the original incorrectly shipped part will have to be in transit back to the warehouse you were instructed to return it to prior to a replacement being shipped to you.
Click the following link to access 2002 Ford THINK documents:
https://www.ford.com/support/vehicle/th-nk-neighbor/2002/owner-manuals/
Click the following link to access 1999-2004 GEM Car Service Manual:
Gem Car Repair and Maintenance-Service Manual
Click the following link to access 1999-2004 GEM Car Torque Specs:
1999-2004 GEM Car Torque Specs.pdf
GEM Torque SpecsClick the following link to open 99-04 Gem Car Parts Diagram:
GEMPartsCatalog 99-04Current Customers: (If you would like to use an account to manage your orders) and if you have not logged into our new website yet, you will need to create a password. Please select ‘lost password’ and set a password OR if you are a new customer you can create an account.
Free ground shipping is valid on orders of $100 or more shipped to a single U.S. address, after promotions and discounts are applied. Taxes and shipping do not qualify toward the minimum purchase requirement. Offer is valid for shipments in the contiguous 48 United States only. HI, AK, PR, US Territories, International and Canadian orders are excluded from this offer. Limited-time offer valid from 12:01 a.m. Central Standard Time (CST) on 1/01/2023 through 11:59 p.m. Pacific Daylight Time (PDT) on 12/30/2023 or while supplies last. Orders submitted after the promotion period ends do not qualify. 3-7-day delivery based on business days and item availability. Weather, natural disasters and other uncontrollable events can interrupt freight carrier’s transportation flow with little warning. Offer not valid on Rush, Next Business Day, or Saturday delivery orders. Coupon has no cash value and may not be redeemed for cash.
This offer does not apply to items marked with additional flat rate shipping charge, such as select windshields, clip-ins, toolboxes, etc…
Some products have a core charge associated with them. A core is typically a part that can be recycled or reused by the manufacturer. Doing this saves the manufacturer money and helps our environment. For this reason a product with a core has an additional charge associated with it. If your old part is returned in reusable condition, the core charge will be credited back to the card used to purchase the part. Please note: It is the customer’s responsibility to pay any shipping cost associated with shipping a core back to NEV Accessories.
Cores are used by our suppliers to be remanufactured and recycled by thoroughly cleaning and inspecting the usable portions of the part, and replacing any worn or damaged components, including seals, bearings, bushings, electronic components, and more, so that the part may be sold and installed again and function like new.
Core Refunds: ALL core refunds must be received within 60 days of purchase date. Please call or email about core requirements.
NEV Accessories shipping address:
NEV Accessories
4147 W Venus Way
Chandler, AZ 85226
There are many ways to ship your core to NEV Accessories. Save time by creating and paying for your shipping label from your own computer!
Please include the order number on or in the box with the core!
USPS Postal Service
Fedex
UPS
We are happy to share our knowledge and help you with any problem that may arise. For any questions or information, please call our office at 480-753-0684.
We offer a toll-free order line to help keep our customer’s costs low, and to speed up the ordering process. Please feel free to call 1-800-898-4464 and speak with the sales desk to place your order. To avoid possible shipping errors, please use our part numbers, part descriptions and inform us of your car’s year model. It is best to have your order written out and organized before you call.
You can also place your order online by adding your items to your cart and using our checkout process.
We reserve the right to change prices and company policies without notice.
We accept Visa, MasterCard, American Express, and Discover Cards. We also accept certified check and money orders.
All orders that are billed to or shipped to, the state of Arizona will be subject to a sales tax.
NEV Accessories ensures that all items and orders are packages and shipped with care to prevent damage during shipping. However if your order is in transit and arrives damaged. Follow these steps.
Upon receiving your order, inspect it immediately. If damage to a part is discovered from shipping, DO NOT send any parts back to NEV Accessories. A damage claim must be filed with the carrier. DO NOT dismantle the package. Keep the parts and packing material in as close as possible to the original received condition. The carrier must determine how the damage occurred. Without the original container and packing material, your claim will be voided by the carrier. Damaged parts are to be returned by the carrier. Failure to follow these instructions could result in the loss of your time and money.
Parts being returned by a customer for any reason (except if the part you received is defective) must be “postage paid” by the customer. We cannot accept any C.O.D.’s on returned merchandise. If parts were ordered in a ‘KIT’, all of the KIT must be returned. We do not accept partial KIT return. Electrical parts are non-returnable, non-refundable. We are more than happy to exchange parts or give full refunds on parts you are not satisfied with, as long as parts are in a new and unused condition and the return is made within 30 days of the original shipping date. Refunds for purchases made with a credit card must be credited to the card used for the original purchase. It may take up to 30 days for the refund to be processed. Be sure to include a copy of your original purchase invoice along with instructions on what you would like done with any returned parts. Items returned without instructions will not be processed. Shipping charges are non-refundable. Any items returned for a refund without a valid reason will be subject to a 20% restocking charge. Core Refunds: ALL core refunds must be received within 90 days of purchase date. Please call or email about core requirements.
Our Return address is:
NEV Accessories
4147 W Venus Way
Chandler, AZ 85226
We carry a huge inventory and do our best to keep it full, but it is impossible to keep every item in stock at all times. You will receive your original invoice upon completion of your shipment. Most back ordered parts are shipped within 2-3 weeks of the initial order.
All Sales exclude special order items and items already on sale.
